Our follower Sam, is a normal married man looking to boost his future leads. He is thirtysomething as well as wed with 2 little ones. He copes with his family in rented out lodging with the neighborhood council assigned housing association. He functions full time 9-5 with the neighborhood council as a HR policeman and also is likewise a part-time mature student studying Organization Monitoring 2 nights per week.
Sam goes to practically every residence video game as well as around 5 away video games per period, but he is not a period ticket owner. He cant manage the one-off price and does not know concerning the budget plan repayment terms. He normally meets a buddy at a regional bar prior to home video games, as he thinks it is also pricey to consume in the stadium.
Sam has a ‘Citizens and also Supporters’ smart card provided by the local football club as part of a joint venture with the regional council. The card is a Football Club Membership Card with a closed handbag, a settlement center that is only legitimate in the stadium as well as the club’s retail outlets (a closed handbag owned and also run by or on behalf of the club can create hundreds of thousands of pounds in additional earnings and performance gains).
The ‘Citizens and also Advocates’ smart card also enables repayment by Europay/ MasterCard/ Visa (EMV) as well as is Local Authority Smart card Criteria e-Organisation (LASSeO) & Integrated Transport Specifications Organisation (ITSO) compliant. This means that it can be utilized to gain access to council gave services and also on neighborhood transportation. The card has actually also been created and also encoded based on the emerging Standards for Smart Card Innovation in Stadia.
MONDAY
Sam visit to the club’s site and also checks the components for the coming month. He determines to acquire 2 tickets for tomorrow evenings mug video game, when he will certainly take a friend from work that has actually never been in the past. Sam merely enters his ‘Homeowners and Fans’ smart card number right into the acquisition screen. He chooses to pay for the ticket with the EMV settlement. As soon as the purchase is total Sam inspect his Loyalty points balance and it has boosted by 200 (100 per ticket) He picks the ‘print in the house’ option, prints both barcoded tickets and after that sets off for job.
The bus shows up. Sam hops on and offers his ‘Locals as well as Fans’ card, which shops his ITSO compliant regular monthly bus ticket to the reader.
At the office Sam uses his ‘Locals as well as Fans’ smart card at the office complex access control visitor. This allows him to open the main entryway door. Because the card also works as Sam’s staff pass it also has his image and also provides him access to his office and also other appropriate locations in the building. At lunch Sam is hectic so he determines to eat at the personnel dining establishment. The majority of team have council released cards for Gain access to ID and also to pay for food but Sam’s can use his ‘Residents and also Supporters’ card in all council team dining establishments. However, the e-purse utilized in council restaurants does not allow Sam to accru factors, unlike the other e-purse also on the card.
At 17:00 Sam leaves the workplace and also takes a trip house on the bus again using his ‘Locals and Supporters’ card, which shops his ITSO compliant month-to-month bus ticket.
Monday is just one of the two nights a week that Sam participates in a part-time program held at the football club conference centre.
Sam drives to the arena and presents his ‘Homeowners as well as Supporters’ smart card to the auto parking obstacle. This opens as the CRM system tells it that Sam is Examining tonite so is entitled to cost-free car park. Once the nights study is over Sam leaves the car park using the ‘Homeowners as well as Advocates’ card to open the leave obstacle.
When Sam gets home he inspects his Loyalty Factors equilibrium once more as well as sees that he received 50 point for going to university, as belongs to a regional ‘Self Growth’ program run by the council and also sustained by regional companies.
Variety of uses the ‘Citizens as well as Advocates’ card. (10 ).
Week in the Life of a Football Fan with a Resident’s Smart Card
Component 2 of 8
TUESDAY
Sam follows his common routine utilizing the ‘Homeowners and Supporters’ smart card on the bus and also to access his office complex. At lunch time he enters to the local library as well as borrows a publication associating with his Service Management program. He utilizes the self-service desk as well as provides the ‘Homeowners and Supporters’ smart card to sign up the lending of guides, as the card additionally serves as a collection card.
Sam makes a decision to go straight to the football club from the office and fulfills his close friend outside the arena. Sam understands that he has actually neglected his ticket, yet is not concerned as he merely mosts likely to the club shop where they read his card as well as verify he was released with a valid ticket. They then verify the accessibility control system to accept the card. (Actually Sam did not require to do this as when he utilized the card to ID himself online the previous day when acquiring the tickets, the card and also the barcoded ticket were automatically included in the accessibility control system as valid for entrance for this video game. The system nonetheless would only accept the initial kind i.e. card or ticket for entrance, as soon as one kind had been utilized the 2nd would be instantly rendered void this is for protection and earnings defense functions.).
Sam’s close friend arrives and they both enter the stadium Sam with the ‘Citizens and Advocates’ smart card as well as his good friend with his very own barcoded ticket. In the arena Sam and close friend both get a drink and also something to consume. As Sam has the ‘Residents and Advocates’ smart card he goes straight to the cashless payment queue which is shorter than the money line up. To enhance take-up of the new ‘Citizens as well as Fans’ card there is a discount rate on all items when paying with the pre pay e-purse. Sam pays making use of the closed e-purse and also he is served quicker than his close friend who is paying with money. Sam also saves cash. Sam then obtains a sms message from the football club Events Group thanking him for entering the arena early and also uses him a BOGOFF (Buy One Get One For Free) deal on the new line in pasties from a local bakers if he uses his shut e-purse for payment.
Sam as well as close friend view the initial half throughout which Sam tops up his e-purse on his ‘Locals and also Supporters” smart card by text message After that at half time he benefits from the BOGOFF offer.
After the match friend Sam uses his ‘Homeowners and also Advocates’ smart card for the bus journey house. In your home Sam checks his commitment account and also sees a total amount of 125 new factors from his acquisitions and because he went into the stadium early.
Number of uses the ‘Homeowners as well as Fans’ card. (10 ).
Week in the Life of a Football Advocate with a Homeowner’s Smart Card.
Part 3 of 8.
Wednesday.
Sam follows his typical regular right into work utilizing the ‘Homeowners and also Fans’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that smart watch Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.